Privacy Policy

1. Information We Collect

When you create an account or use our services, we collect the following information:

• Account information: your full name, email address, and hashed password.
• Shipping address: the address you provide for delivery of your empty storage box and for return shipments.
• Payment information: payment details are handled directly by our payment processor (Stripe). We do not store raw card numbers on our systems.
• Storage inventory: photographs of the items you ship to us, along with item names and storage dates, which are displayed in your private account dashboard.
• Usage data: standard server logs including IP address, browser type, and pages visited, used solely for security and operational purposes.

2. How We Use Your Information

We use your information solely to operate and improve our storage service. Specifically:

• To create and manage your account.
• To ship your empty storage box and return your stored items.
• To process billing and subscription management through our payment processor.
• To provide you with your online photo inventory and account dashboard.
• To send you transactional emails (order confirmations, shipping notifications, password reset links).
• To respond to customer support requests.
• To detect and prevent fraud or unauthorized access.

We do not use your information for advertising, sell your data to third parties, or share it for marketing purposes.

3. Information Sharing

We share your information only as necessary to operate our service:

• Shipping carriers: we share your name and shipping address with our carrier (e.g., FedEx, UPS) to fulfill deliveries and returns.
• Payment processor: billing details are transmitted to Stripe, Inc. in accordance with their Privacy Policy.
• Legal requirements: we may disclose information if required to do so by law or in response to a valid legal process.

We never sell, rent, or trade your personal information to third parties.

4. Data Security

We take reasonable technical and organizational measures to protect your information:

• Passwords are stored as one-way cryptographic hashes (SHA-256) and are never stored in plaintext.
• Account access requires email-based two-factor authentication (OTP) on every sign-in.
• All data transmission occurs over HTTPS/TLS encryption.
• Your item photographs are stored in your private account and are not publicly accessible.
• Access to customer data within our company is limited to authorized personnel on a need-to-know basis.

Despite our safeguards, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Cookies and Tracking

Our website uses your browser's localStorage to maintain your session after you sign in. This data is stored locally on your device and is not transmitted to third-party advertisers. We do not use advertising cookies or third-party tracking pixels.

6. Data Retention

We retain your account information for as long as your account is active. If you cancel your subscription, your account data (including item photos) is retained for 90 days to allow retrieval, after which it may be permanently deleted. You may request deletion of your account data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent at any time (which may affect your ability to use the service).

To exercise any of these rights, please contact us using the form on our contact page or call us at +1 281 624 7150.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, notify you by email at least 14 days before the changes take effect.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• 📧 support@websafedepositbox.com
• 📞 +1 281 624 7150
• 📬 9659 N. Sam Houston Pkwy East, STE 150, Humble, TX 77396
• 📬 Through the contact form on our website